The Ivory hotel

The Ivory hotel image 1
The Ivory hotel image 2

The Ivory hotel

The Ivory Hotel Nairobi is a mid-range boutique-style hotel located along Mpaka Road in the Westlands area of Nairobi. The hotel targets business travelers, solo travelers, and tourists looking for a central and relatively affordable stay within easy reach of Nairobi’s commercial and entertainment districts. 

Location & Accessibility

The hotel sits in Westlands, one of Nairobi’s most active urban districts. This area is popular because it offers:

  • Easy access to shopping malls, restaurants, nightlife, and corporate offices

  • Relatively secure surroundings compared to many other urban areas

  • Quick connection to central Nairobi and Gigiri via major roads

Nearby attractions and conveniences include:

  • Restaurants and cafés within walking distance

  • Access to ride-hailing services like Uber and Bolt

  • Proximity to business hubs and embassies

Travel distances:

  • Approximately 15 km from Jomo Kenyatta International Airport

  • Approximately 6–7 km from Nairobi CBD

  • Close to Westgate Mall and Sarit Centre areas 

Accommodation & Rooms

The hotel is considered budget-to-midscale. Guest feedback highlights:

  • Spacious beds

  • Modern room setups

  • Functional workspaces

  • Wi-Fi availability

  • En-suite bathrooms

Positive room-related comments often mention:

  • Comfortable sleeping arrangements

  • Quiet environment

  • Good value for money

However, some reviews also noted:

  • Inconsistent housekeeping standards

  • Occasional maintenance issues

  • Variable professionalism from staff depending on shift/time 

Amenities

Commonly mentioned amenities include:

  • Free Wi-Fi

  • 24-hour front desk

  • Restaurant service

  • Airport transport arrangements

  • Taxi booking assistance

  • Business-friendly environment

Some travelers appreciated the reception staff for helping with:

  • Local travel planning

  • Taxi coordination

  • Train ticket bookings

  • Safety guidance around Nairobi 

Dining Experience

The hotel provides in-house dining and breakfast services. Guest experiences are mixed:

  • Some visitors praised convenience and decent breakfast quality

  • Others felt food variety could improve

Unlike luxury hotels in Nairobi, the property is not known for high-end culinary experiences, but rather practical and affordable dining. 

Guest Reviews & Reputation

Overall ratings:

  • Around 4.5/5 from Google business reviews

  • Mid-tier traveler ratings on TripAdvisor and Expedia 

Common Positives

Guests frequently mention:

  • Good location

  • Helpful reception staff

  • Affordable pricing

  • Quiet atmosphere

  • Comfortable beds

Common Complaints

Recurring concerns include:

  • Inconsistent customer service

  • Maintenance and bathroom issues

  • Limited amenities compared to luxury competitors

  • Some complaints about cleanliness consistency 

Best For

This hotel is best suited for:

  • Budget-conscious travelers

  • Business travelers needing Westlands access

  • Solo travelers

  • Short Nairobi stays

  • Visitors wanting a central but not ultra-luxury hotel

It may not be ideal for:

  • Luxury vacation seekers

  • Families wanting resort-style amenities

  • Long luxury stays

Safety & Neighborhood

Westlands is generally considered one of Nairobi’s safer and more developed urban districts for visitors. Travelers on Reddit and travel forums often recommend Westlands for:

  • Better infrastructure

  • Dining and entertainment

  • Easier transportation

  • Stronger security presence compared to some parts of the city

Chat with us