Data Privacy Policy

Your privacy is important to us

Last Updated: January 20, 2026

Introduction

Polmans Holiday Tours and Travel values your privacy and takes great care to protect any information you provide us with. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of personal information if anyone decided to use our services on the website www.polmansholidaytours.com.

Please read our privacy policy carefully to understand how we treat your personal information. By visiting www.polmansholidaytours.com either over a browser or any other web application, you accept and consent to our Privacy Policy.

Information Collection and Use

For better service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, phone number, and email. This information that we ask from you will be used to contact or identify you.

  • We only ask for personal information that we require
  • We will only use this information to satisfy the purpose for which it was collected, such as making safari/tour reservations, making hotel, flight, train reservations or in providing any other of our services
  • We will tell you what information we have recorded about you
  • If you would like any personal information changed or deleted, contact us

Active Information

You may voluntarily give us your personal information that identifies who you are by:

  1. 1 Filling and submitting forms on our website, or
  2. 2 Corresponding with us over phone, email, online chat or other means, or
  3. 3 Enquiring about our services

Children's Privacy: We do not knowingly collect personally identifiable information from children. In the case we discover that a child has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.

How We Use Your Information

Personal data submitted on the website may be used for: making reservations, invoices, and collecting payments from you, communicating through phone or email, responding to enquiries or complaints, processing any enquiries. By using our website, you consent to us processing your information for the purposes for which this information was collected and contacting you by SMS, email, phone, or any other means.

Lawful Basis for Processing Your Information

We will process your personal information based on any of the lawful basis provided for under the Data Protection Law of the Republic of Kenya:

  1. 1 Compliance with a mandatory legal obligation
  2. 2 Consent you provide
  3. 3 Polmans Holiday Tours and Travel's legitimate business interests
  4. 4 Your vital interest

Your Rights

Subject to legal and contractual exceptions, you have rights under data protection laws in relation to your personal data:

1 Right to be informed that we are collecting personal data about you
2 Right to access personal data that we hold about you and request for information about how we process it
3 Right to request that we correct your personal data where it is inaccurate or incomplete
4 Right to request that we erase your personal data noting that we may continue to retain your information if obligated by the law or entitled to do so
5 Right to object and withdraw your consent to processing of your personal data. We may continue to process if we have a legitimate or legal reason to do so
6 Right to request restricted processing of your personal data noting that we may be entitled or legally obligated to continue processing your data and refuse your request
7 Right to request transfer of your personal data in an electronic format

If you wish to exercise any of the rights set out above, please contact us. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data. We try to respond to all legitimate requests within reasonable time.

Safeguarding and Protection of Information

We value your trust in providing us your personal information, we will take reasonable precautions to prevent the loss, alteration or misuse of your personal information.

Amendments to Our Privacy Policy

We reserve the right to amend or modify our privacy policy at any time. If we amend our privacy policy, you can access the most current version of the privacy statement by visiting our website and clicking the Data Privacy Link.

Compliance with Our Data Privacy Policy

By visiting this website, you agree to our Privacy Policy.

Questions About Our Privacy Policy?

If you have any questions or concerns about our privacy policy, please don't hesitate to contact us.

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